Terms & Conditions
Welcome to Valley City Stay Hub. By accessing our website, making a reservation, or staying at our property, you agree to comply with the following Terms & Conditions. These terms are intended to ensure a comfortable, safe, and enjoyable experience for all our guests.
1. Reservations & Payments
All reservations are subject to availability and are confirmed upon receipt of the applicable advance or full payment. Room rates, packages, and applicable taxes may vary depending on travel dates, occupancy, seasonal demand, and promotional offers. We reserve the right to modify pricing without prior notice.
2. Check-in & Check-out
Our standard check-in time is 2:00 PM, while check-out is 12:00 PM. Requests for early check-in or late check-out are subject to availability and may involve additional charges.
3. Cancellation & Refunds
Cancellation and refund eligibility will be governed by the booking policy applicable at the time of reservation. Refunds, where applicable, will be processed according to the specified cancellation terms. Charges may apply for late cancellations, no-shows, or early departures.
4. Guest Responsibilities
Guests are expected to respect fellow visitors, resort staff, and resort property throughout their stay. Any unlawful behavior, excessive disturbance, or intentional damage to resort facilities may result in immediate termination of the reservation without compensation.
5. Resort Amenities & Activities
Access to facilities such as the swimming pool, fitness center, spa, indoor games, outdoor activities, and recreational amenities may vary based on operational schedules, maintenance requirements, weather conditions, or safety considerations. Certain premium services and activities may require additional payment.
6. Personal Belongings
Guests are responsible for safeguarding their personal belongings during their stay. While we maintain appropriate security measures, Lonavala Resort shall not be liable for the loss, theft, or damage of personal items except where required under applicable law.
7. Resort Policies
Guests are requested to follow all safety instructions and resort guidelines. Restrictions may apply to outside food, beverages, alcohol, pets, or equipment in designated areas. Compliance with pool regulations, activity safety instructions, and property rules is mandatory.
8. Events Beyond Our Control
The resort shall not be held responsible for delays, interruptions, or inability to provide services resulting from circumstances beyond our reasonable control, including natural disasters, severe weather, government regulations, public emergencies, pandemics, or other force majeure events.
9. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect operational, legal, or regulatory changes. The latest version will always be available on our website and will become effective upon publication.
Acceptance of Terms
By using our website, making a reservation, or staying at Lonavala Resort, you confirm that you have read, understood, and agreed to these Terms & Conditions. We encourage guests to review this page periodically for any updates.